Testimonials

Returns & exchanges

If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: Contact@mewaii.com

(a) return

To be eligible for a return, please confirm the following:

- The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.Items that do not meet the above criteria cannot be returned.

-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Customers have 14 days from the date of receipt to change their mind and return the items without giving a reason. Mewaii.com must issue a refund. You can request a return by contacting us at Contact@mewaii.com. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.

(Please contact Contact@mewaii.com for the closest return address in your area.)

(b) Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

(c) Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Contact@mewaii.com

(d) cancellation

You can cancel your order before your item is shipped. Please contact us at Contact@mewaii.com if you want to cancel your order.


Shipping damage claims

We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at:  Contact@mewaii.com

Note:

-We do not accept claims for damages for shipping later than 14 days after receiving the products.

-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.